Privacy Policy

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

Last Updated: June 19, 2026 • Version 2.0

Jump to Section

1. Introduction 2. Scope 3. Information We Collect 4. Purpose of Collection 5. Business Verification 6. Disclosure 7. Confidentiality 8. Database Protection 9. Payment Info 10. Data Security 11. Fraud Prevention 12. Cookies 13. Marketing 14. Data Retention 15. Cross-Border 16. User Responsibilities 17. Access Rights 18. Withdrawal of Consent 19. Third-Party 20. Changes 21. Contact 22. Consent
1

Introduction

Swiftlink Commerce LLP ("Swiftlink", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the personal and business information entrusted to us by our customers, suppliers, and website users.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the Swiftlink platform, website, and related services.

By registering for an account, accessing, or using the Swiftlink platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
2

Scope

This Privacy Policy applies to:

  • Swiftlink website and platform
  • Customer registration and account management
  • Product ordering and payment processing
  • Delivery and logistics services
  • Marketing and business communications
  • Any related services provided by Swiftlink
3

Information We Collect

3.1 Business Information

  • Company name
  • Business registration number (SSM)
  • Business address
  • Business type and category
  • Tax registration details (where applicable)

3.2 Personal Information

  • Contact person name
  • Job title or position
  • Email address
  • Mobile number
  • Telephone number

3.3 Account Information

  • Username
  • Password (encrypted)
  • Account preferences
  • Login history
  • User activity records

3.4 Transaction Information

  • Product orders
  • Purchase history
  • Payment information
  • Delivery details
  • Order status records
  • Customer service records

3.5 Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Cookies and analytics data
4

Purpose of Collection

Swiftlink may collect and process information for the following purposes:

Account Management

  • Register and verify customers
  • Approve business accounts
  • Manage customer access

Order Processing

  • Process product orders
  • Generate invoices
  • Coordinate deliveries
  • Manage returns and claims

Payment Processing

  • Verify payments
  • Prevent fraud
  • Reconcile transactions

Customer Support

  • Respond to inquiries
  • Resolve disputes
  • Provide after-sales support

Marketing and Communications

  • Inform customers of promotions
  • Introduce new products
  • Provide business updates
  • Share relevant industry information

Business Improvement

  • Analyze purchasing patterns
  • Improve customer experience
  • Enhance platform functionality

Legal and Regulatory Compliance

  • Comply with applicable laws
  • Respond to lawful requests from authorities
  • Maintain required business records
5

Business Customer Verification

Swiftlink operates as a Business-to-Business (B2B) platform.

To maintain the integrity of our platform, we may verify:

  • Business registration status
  • Identity of authorized representatives
  • Business operating address
  • Other supporting documentation
Swiftlink reserves the right to approve applications, reject applications, request additional information, suspend accounts, or terminate accounts at our sole discretion.
6

Disclosure of Information

Swiftlink does not sell, rent, or trade customer information to third parties.

Information may be disclosed to:

Internal Personnel

  • Employees
  • Management
  • Authorized representatives

Service Providers

  • Logistics partners
  • Delivery companies
  • Payment gateway providers
  • IT service providers
  • Cloud hosting providers

Professional Advisors

  • Auditors
  • Accountants
  • Legal advisors
  • Consultants

Government Authorities

Where required by law, regulation, court order, or lawful request.

All parties receiving information are expected to maintain appropriate confidentiality and security standards.
7

Confidentiality of Pricing and Commercial Information

All information displayed within the Swiftlink platform including:

  • Product pricing
  • Promotional offers
  • Rebates
  • Trade discounts
  • Commercial arrangements
  • Product listings

is confidential and intended solely for approved account holders.

Users shall not: Share pricing information with unauthorized parties, distribute screenshots of pricing, publish commercial information, or use platform information for competitive purposes.
Violation may result in suspension of account access, termination of account privileges, or legal action where applicable.
8

Customer Database Protection

All information and content within Swiftlink remain the property of Swiftlink Commerce LLP.

Users shall not:

  • Copy customer databases
  • Extract information from the platform
  • Conduct automated data scraping
  • Use bots or automated tools
  • Reproduce platform content without authorization
Unauthorized activities may result in immediate account termination and legal action.
9

Payment Information

Swiftlink does not store:

  • Internet banking passwords
  • Banking login credentials
  • Credit card security codes
  • Sensitive authentication information
Payment processing may be performed through third-party payment providers. Such providers maintain their own privacy and security policies.
10

Data Security

Swiftlink implements reasonable technical and organizational safeguards to protect information against:

  • Unauthorized access
  • Unauthorized disclosure
  • Misuse
  • Alteration
  • Loss
  • Destruction

Security measures may include:

  • Password protection
  • Encryption technologies
  • Access controls
  • Secure hosting infrastructure
  • Activity monitoring
While reasonable efforts are made, no online platform can guarantee absolute security.
11

Fraud Prevention and Security Monitoring

Swiftlink reserves the right to monitor account activities to:

  • Detect suspicious behavior
  • Prevent fraud
  • Investigate unauthorized access
  • Protect customers and business partners
Swiftlink may temporarily suspend transactions or accounts pending investigation.
12

Cookies and Analytics

Swiftlink may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience
Users may manage cookie settings through their browser preferences. Disabling cookies may affect certain platform functions.
13

Marketing Communications

Swiftlink may communicate with customers regarding:

  • Promotions
  • Product launches
  • Special offers
  • Business announcements
  • Industry updates
Users may opt out of marketing communications at any time. Operational communications relating to orders, payments, deliveries, or account administration may continue to be sent where necessary.
14

Data Retention

Swiftlink may retain information for as long as reasonably necessary to:

  • Maintain customer accounts
  • Fulfil contractual obligations
  • Resolve disputes
  • Comply with legal requirements
  • Support auditing and reporting activities
Records may continue to be retained after account closure where required by law.
15

Cross-Border Data Processing

Swiftlink may engage technology providers, cloud service providers, software vendors, or business partners located outside Malaysia.

Information may therefore be transferred, stored, or processed outside Malaysia.

Swiftlink will take reasonable measures to ensure such information receives appropriate protection.
16

User Responsibilities

Users are responsible for:

  • Maintaining account confidentiality
  • Safeguarding login credentials
  • Ensuring information provided is accurate
  • Updating account details when changes occur

Users shall immediately notify Swiftlink of any unauthorized access or suspected security breach.

Swiftlink shall not be liable for losses resulting from the user's failure to protect account credentials.
17

Access and Correction Rights

Users may request:

  • Access to their personal information
  • Correction of inaccurate information
  • Updates to account records
Requests may be submitted through the contact details provided below. Swiftlink reserves the right to request verification before processing such requests.
18

Withdrawal of Consent

Where permitted by law, users may withdraw consent for certain processing activities.

Withdrawal of consent may affect Swiftlink's ability to provide certain services.
19

Third-Party Websites

The Swiftlink platform may contain links to third-party websites.

Swiftlink is not responsible for:

  • Third-party content
  • Privacy practices
  • Security practices
  • Website operations
Users should review the privacy policies of any third-party websites they visit.
20

Changes to This Privacy Policy

Swiftlink reserves the right to amend, update, or modify this Privacy Policy at any time.

The latest version will always be published on the Swiftlink website. Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.
21

Contact Information

For inquiries relating to this Privacy Policy, personal data requests, or data protection matters, please contact:

Swiftlink Commerce PLT

www.swiftlink.com.my

swiftlinkcommerce@gmail.com

+60165523565

22

Consent

By registering for an account, accessing, or using the Swiftlink platform, you:

  • Confirm that the information provided is accurate and complete
  • Consent to the collection, use, storage, and processing of your information as described in this Privacy Policy
  • Acknowledge that product pricing and commercial information displayed on the platform are confidential
  • Agree to comply with the terms of this Privacy Policy
End of Privacy Policy

Your Privacy Matters to Us

If you have any questions about this Privacy Policy, please contact us at swiftlinkcommerce@gmail.com

© 2026 SwiftLink Commerce PLT. All rights reserved.

Registration No.: 202604000761